Account & general help
Login problems, verification, profile issues, or anything else about using the app.
info@walolive.comSupport
Contact us
Send us your user ID and a short description of the problem — it gets you a faster answer.
General contact
Reach the Walo Live team by email or phone.
- info@walolive.com
- +447488811575
- Walo Technologies Ltd.
128 City Road, London, United Kingdom, EC1V 2NX - Company No. 17425479
Safety & reports
Urgent safety concerns, harassment, or reporting content that breaks the guidelines.
info@walolive.comPrivacy & data
Access, correction or deletion of your personal data.
info@walolive.comPayments & refunds
Coin purchases, failed top-ups and refund requests via the app stores.
info@walolive.comBefore you write in
- Include your user ID — you can find it on your profile in the app.
- For payment issues, include the transaction or order ID and the date.
- For reports, include the other account's user ID and roughly when it happened.