Safety

Safety on Walo Live

Walo Live (by WALO TECHNOLOGIES LTD) carries live, public, user-generated content. These are the controls available to you and the child safety standards we enforce, including a zero-tolerance ban on Child Sexual Abuse and Exploitation (CSAE).

Last updated 18 September 2026

Your controls

Tools available in the app

Report

Report any profile, room, message or post from inside the app. Reports go to a moderation team.

Block

Blocking takes effect immediately and stops all messages, calls and room contact from that account.

Verify

Hosts complete face and identity verification, which limits duplicate and impersonation accounts.

Moderate

Room owners can mute and remove users. Platform moderators can restrict features or suspend accounts.

Google Play Child Safety Standards

Walo Live (WALO TECHNOLOGIES LTD) complies with Google Play's Child Safety Standards for social apps. In short:

Published standards — CSAE is explicitly prohibited in our Community Guidelines.
In-app feedback — users can report and block inside the app without leaving Walo Live.
Address CSAM — on actual knowledge we remove CSAM, ban accounts, and escalate as required.
Child safety laws — we report confirmed CSAM to NCMEC or the relevant regional authority.
Point of contact — info@walolive.com for WALO TECHNOLOGIES LTD / Walo Live.

Our standards

Walo Live is age-restricted (18+). Inappropriate or suggestive live behaviour is not allowed. Walo Live and WALO TECHNOLOGIES LTD strictly prohibit Child Sexual Abuse and Exploitation (CSAE), including child sexual abuse material (CSAM), grooming, sexualisation of minors, sextortion, and child trafficking. Content that involves anyone under 18, or any CSAE, results in permanent suspension and reporting to NCMEC or the relevant authorities. Full detail: Community Guidelines — CSAE.

How reports are handled

You report the account, room, message or post from the app.
The report reaches a moderation queue with the context needed to review it — including recent room activity where relevant.
A moderator reviews it against the Community Guidelines and takes action: warning, content removal, feature restriction, or suspension.
Serious cases are escalated immediately and can result in a permanent ban without a prior warning.

Protecting minors / CSAE

Accounts must meet our minimum age, confirmed at sign-up.
Accounts we believe belong to a minor are suspended pending identity verification.
Child Sexual Abuse and Exploitation (CSAE) and CSAM are prohibited. After we obtain actual knowledge, we remove the material, ban the account, and report confirmed CSAM to NCMEC or the relevant regional authority.
Reports involving a minor or CSAE are prioritised and, where required by law, referred to the relevant authorities.

Staying safe

Do not share your address, ID documents, bank details or passwords.
Walo Live staff will never ask for your password or ask you to send coins or diamonds.
Be cautious with anyone who asks to move the conversation to another platform, or who asks you for money.
Block first, report second — you do not need to keep engaging to report someone.

Child safety point of contact

Designated child safety / CSAE contact for Google Play notifications and user reports about Walo Live (WALO TECHNOLOGIES LTD): info@walolive.com. This contact can speak to enforcement and review procedures and take action when required. Include the user ID and what happened. If someone is in immediate danger, contact your local emergency services first.